Terms of Service

Last updated: 11 September 2026

1. Operator details

• Business name: PROP MEDIAN CONSULTANCY
• Registration no.: 202603041231 (MA0342570-T)
• Address: G10, Sunway Avila Avenue, No. 1, Jalan Seri Wangsa, Taman Sri Rampai, Wangsa Maju, 53300 Kuala Lumpur, Wilayah Persekutuan, Malaysia
• Email: prop.median.my@gmail.com
• Website: https://www.propmedian.com/

2. Acceptance and eligibility

By accessing the Service, creating an account, buying or using a report, submitting an REN verification, publishing a listing, contacting an agent, or reporting a listing, you agree to these Terms and our Privacy Notice. If you do not agree, do not use the relevant part of the Service.

You must be at least 18 years old and legally capable of entering into a contract to purchase a report or publish a property listing. If you use the Service for a business or estate agency firm, you confirm that you are authorised to bind that organisation in relation to your use.

3. Definitions

• Account means a PropMedian account accessed through an available authentication provider.
• Agent means a user who submits a negotiator registration number and seeks to publish a property listing.
• Board or LPPEH means the Board of Valuers, Appraisers, Estate Agents and Property Managers in Malaysia and its public information systems.
• Listing means an advertisement or property entry submitted by an Agent.
• Report means a PropMedian-generated property-intelligence output, including Standard and Investor Pro reports.
• Service means the PropMedian website, accounts, dashboards, search tools, reports, listing marketplace and related features.
• You means a visitor, account holder, purchaser, Agent, advertiser or other user of the Service.

4. Property intelligence only

PropMedian provides transaction-based market intelligence, statistical summaries and visualisations, including median price, median price per square foot, transaction counts and related comparisons. PropMedian does not conduct a physical inspection and does not issue a valuation under the Valuers, Appraisers, Estate Agents and Property Managers Act 1981.

PropMedian does not provide legal, tax, financing, investment, building, title or professional valuation advice, and does not recommend that any person buy, sell, rent or finance a property. Obtain advice from appropriately qualified professionals before making a decision.

5. Data sources and limitations

Outputs may use publicly available transaction data, including NAPIC open data, and information selected or supplied by users. Source data may be incomplete, delayed, duplicated, corrected, categorised differently or unable to reflect a property's condition, exact floor, orientation, renovation, title restrictions, encumbrances or other unique features.

A median, PSF figure, percentage comparison or transaction count is a historical statistical indicator only. It is not a formal valuation, guaranteed selling price, proof of market value or confirmation that two properties are directly comparable.

6. Accounts and authentication

You must provide accurate account information, protect access to your Google or other authentication account, and promptly notify us of suspected unauthorised access. You may not impersonate another person, create accounts to evade restrictions, transfer a verified Agent profile or permit another person to publish under your REN.

We may require email verification, re-authentication or additional checks where reasonably necessary for security, fraud prevention, report ownership or marketplace safety.

7. Free results, paid reports and fulfilment

Some on-screen results may be available without payment. Paid products, features and current prices are displayed before checkout in Malaysian Ringgit. Any applicable taxes or charges will be shown where required.

Payments are processed by the payment provider identified at checkout. After confirmed payment or valid credit redemption, PropMedian makes the relevant report available for authorised download and may deliver it by email where that option is offered.

Report PDF files are generated on demand and are removed after delivery except for short-lived technical processing or caching. PropMedian retains report metadata, selected filters, ownership, payment and fulfilment records as described in the Privacy Notice. Authorised dashboard re-download may regenerate a PDF from those retained inputs.

8. Credits, promotional codes and refunds

Credits and promotional codes have no cash value, may be limited by report type, account, email, campaign, quantity or expiry, and may not be sold or transferred unless PropMedian expressly permits it. We may cancel credits obtained through fraud, technical error, misuse or breach of campaign conditions.

Refunds are governed by the Refund Policy and mandatory Malaysian consumer law. If a report is not delivered or you believe a duplicate charge occurred, contact us promptly. Nothing in these Terms removes any right that cannot lawfully be excluded.

9. Marketplace role

Listings are submitted by independent Agents. PropMedian provides publication, search, statistical-comparison, contact and moderation tools. PropMedian does not appoint or supervise an Agent, hold deposits, negotiate a transaction, prepare sale documentation, verify title or ownership, or become a party to communications or transactions between users and Agents.

A Listing's presence, an “REN record verified” label or a moderation decision is not an endorsement, accreditation, recommendation or guarantee by PropMedian or LPPEH. Users must independently verify the Agent's current registration, authority, agency firm, the property and all material facts before paying money or entering into an agreement.

10. REN-record verification

An Agent may be required to submit a full legal name and REN number. PropMedian may compare those details with the Board's publicly available negotiator record using an automated browser process and may retain selected result fields such as official name, agency, registration status and verification time.

Verification confirms only that the submitted information matched an active public record when checked. It does not authenticate an NRIC, prove that the account is controlled by the person named in the record, confirm authority for a particular property, or guarantee continuing registration. Ambiguous, unavailable or changed public results may be rejected or sent for manual review.

PropMedian is independent of and not endorsed by LPPEH. An Agent must not use PropMedian's wording, badges or pages to suggest approval by the Board. We may re-check a record, request supporting information, remove a badge or restrict posting at any time.

11. Agent authority and professional obligations

By submitting or maintaining a Listing, the Agent represents and warrants that:

• their REN and attachment to the stated estate agency firm are current and valid;
• they are acting under the supervision and authority required by applicable law and professional standards;
• they have the owner's or lawful principal's authority to advertise the property and can provide evidence on request;
• the Listing is responsible, accurate, current, not sensational, not misleading and does not omit a material fact in a way that could mislead;
• the asking price, property type, location, size, condition, availability and description have a reasonable factual basis;
• the advertisement identifies the negotiator and estate agency firm using the names, REN, firm registration number, office telephone number and other particulars required by current LPPEH rules and Malaysian Estate Agency Standards;
• they will not use the Board's logo or imply Board endorsement without lawful permission;
• they will not make prohibited self-laudatory, specialist, comparative or other professional claims; and
• they will promptly correct, pause, mark sold or remove a Listing that becomes inaccurate, unavailable, unauthorised or non-compliant.

The Agent and the supervising estate agency firm remain responsible for determining and complying with all current laws, Board circulars, Malaysian Estate Agency Standards, advertising requirements and professional duties. PropMedian may impose stricter platform rules but does not replace that professional responsibility.

12. Listing content requirements

For the current marketplace, a Listing must concern a subsale property that can be located within PropMedian's supported transaction database. It must not be duplicated, fabricated, bait advertising, already sold without clear disclosure, or used to market an unrelated property.

You must not publish unlawful, discriminatory, defamatory, threatening, obscene, deceptive or privacy-invasive content; hidden contact-routing schemes; malware; third-party confidential information; or personal data that you are not entitled to publish.

13. Photos and content licence

You retain ownership of content you submit. You grant PropMedian a non-exclusive, worldwide, royalty-free licence, for as long as reasonably necessary to operate and promote the Listing, to host, store, copy, resize, compress, convert, display, distribute and moderate that content through the Service and ordinary sharing previews.

You confirm that you created the photos or have permission to use them, and that publication does not infringe copyright, privacy, confidentiality or other rights. Do not upload identity documents, visible access codes, vehicle plates, faces or other personal information unless publication is lawful, necessary and authorised.

14. Asking-price comparisons

Any percentage above or below median price, median unit size or median PSF displayed with a Listing is generated from the recorded transaction scope available at the time the Listing is created or refreshed. It may use a broader category than the exact unit. It is contextual information only and must not be described as a valuation, discount, guaranteed return or proof that the asking price is fair.

15. Contact and third-party services

An Agent's submitted business contact number may be shown publicly and linked to WhatsApp. Selecting the link transfers the user to a third-party service governed by its own terms and privacy practices. PropMedian does not monitor, guarantee or become responsible for communications, representations, payments or arrangements made outside the Service.

Never send a deposit or sensitive document merely because an account or REN record is displayed as verified. Confirm the Agent and estate agency firm independently and use appropriate written documentation and payment safeguards.

16. Reports, moderation and enforcement

Eligible signed-in users may report suspected duplicate, inaccurate, misleading, unavailable, impersonating, fraudulent or inappropriate Listings. Reports must be made honestly and must not be used to harass competitors or submit knowingly false allegations.

PropMedian may investigate, request evidence, limit visibility, edit non-substantive formatting, decline, pause, suspend, expire or remove a Listing; suspend or resume an Agent; preserve records; or refer a matter to an estate agency firm, LPPEH, a payment provider or lawful authority. We are not required to publish a Listing or disclose confidential moderation information. Where appropriate, an affected Agent may contact support to request review.

17. Acceptable use

You must not:

• bypass payment, account, rate-limit, moderation or security controls;
• scrape, crawl or automate the Service at a scale that violates instructions, rights or service stability;
• probe for vulnerabilities, introduce malicious code or access data without authorisation;
• copy, resell or commercially redistribute Reports, templates or protected datasets without written permission;
• manipulate metrics, reports, verification, reviews or contact events;
• collect personal data from Listings for spam, unrelated marketing or unlawful profiling; or
• use the Service for fraud, money laundering, unlawful discrimination or any illegal purpose.

18. Intellectual property

Except for user-submitted content and identified third-party material, PropMedian's software, branding, layouts, report designs, calculations, text and original content are owned by or licensed to PROP MEDIAN CONSULTANCY. No licence is granted except the limited right to use the Service and purchased Reports in accordance with these Terms.

Reports are licensed for personal or internal business use. You may not resell, publish, redistribute or commercially exploit a Report in whole or substantial part without written permission.

19. Privacy

Our Privacy Notice explains how personal data is collected, used, disclosed, retained and protected. Agents should read the public-disclosure section carefully before submitting a profile, contact number or Listing.

20. Availability and changes to the Service

The Service may be unavailable, delayed or changed because of maintenance, third-party systems, public-data changes, network failure, security events or other causes. We do not guarantee uninterrupted availability, a particular search result, successful public-record verification, listing traffic, enquiries, leads, sale, price or report outcome.

21. Suspension, termination and deletion

You may stop using the Service and may request account or personal-data assistance through the contact below. We may restrict or terminate access where reasonably necessary for a breach, safety, fraud, legal compliance, non-payment, professional-status issue or protection of users and the Service.

Account closure does not automatically erase records that must be retained for completed purchases, accounting, fraud prevention, disputes, professional complaints, moderation, backups or legal obligations. Public Listings will be removed or de-identified when appropriate, subject to the Privacy Notice.

22. Disclaimers

To the maximum extent permitted by law, the Service and all information are provided on an “as is” and “as available” basis. PropMedian does not warrant that source data, user content, public registration data, Reports or Listings are complete, accurate, current, fit for a particular purpose or free from error.

Nothing in these Terms excludes warranties, guarantees, remedies or liabilities that cannot lawfully be excluded under Malaysian law.

23. Limitation of liability

To the maximum extent permitted by law, PropMedian is not liable for indirect, incidental, special, consequential or punitive loss, or loss of profit, opportunity, goodwill or data arising from use of the Service, reliance on a Report or Listing, dealings with an Agent, or a third-party service.

Where liability relating to a paid Report cannot be excluded, PropMedian's aggregate liability for that Report will not exceed the amount actually paid for it, except where a different remedy is required by law. This limitation does not apply to liability that cannot lawfully be limited.

24. Responsibility for your breach

You remain responsible for losses, claims and reasonable costs caused by your unlawful content, lack of authority to advertise, infringement of third-party rights, professional misconduct or material breach of these Terms. This clause does not make a consumer responsible for matters caused by PropMedian's own unlawful conduct.

25. Changes to these Terms

We may update these Terms to reflect changes in law, professional standards, providers or features. The updated version and date will be published here. For a material change affecting registered users, we may provide an in-product or email notice and may request renewed acceptance before continued use of affected features.

26. Governing law

These Terms are governed by Malaysian law. Subject to any mandatory consumer right or jurisdiction, disputes are subject to the courts of Malaysia.

27. Contact

Questions, complaints, listing appeals and legal notices may be sent to prop.median.my@gmail.com.